You acquire by possessing the paperwork and copies of anything at all sent. I'd everything when conversing with a rep in particular person. He informed me that the features and solutions weren't Portion of any promo, and described how Telus was obtaining flooded with these kinds of issues.
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@Oleginza Wrote: I known as Telus CS at eight.55AM Mountain time and so they hanged up on me, expressing which i need to phone for the duration of "normal Office environment hours". Is this for authentic?
Also, our telephone line to the home came down within a windstorm another night time, as did our neighbors. We do not use a landline any longer, even so the cable is in the road and nevertheless linked on your home conclude. I prompt Telus customer service that They only remove it completely. They stated as I did not have an Energetic landline, they would not send a technician out to clean up the wire in the course of the highway.
They're, in my view, rip-off artists who're triggering Telus and their customers Severe disappointment, With all the intent of escalating their commissions or profits bonuses in the expense of others.
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Note: if the topic isn't really nonetheless covered by TELUS Qualified Messaging, you'll be offered that has a callback option.
Adding genuine vehicle-dial callers (like your physician’s office for appointment reminders, or your child’s college) on your authorized record will probably be critical – as these phone calls would if not by no means get through.
Regardless, my suggestion is not to do business with these people today as they aren't genuine about what they are supplying, as well as packages / possibilities they assert a customer is in a position to acquire are, in reality, Serious misrepresentations of what is actually obtainable.
I'm instructed to speak to Loyalty and Resolution and nevertheless receiving no wherever. I've managed to speak to 2 people that named by themselves professionals while in the Philippines, who couldn't support me.
I would really like a call from someone that has some selection making electric power on how I can shut my accounts and be performed with Telus.
Fixed conversations might be shut and saved for 90 days, and might be accessed in the Concept Centre in the My TELUS application.
Yeah, I’m binding by a two year agreement unfortunately, I’m only four months in, but I did get someplace. I guess The manager Workplace identified as me these days so I've a phone discussion with him in one hour. We’ll see how that goes.