According to your description, the decision you acquired seems to become a scam. Telus will take customer security extremely seriously, and we wish to assure you of the next:
I won't go into element as to my very own disappointment and anger. Suffice it to mention that just after a lot of several hours within the phone, with some very beneficial people today, and visits to many Telus stores, I succeeded in returning the unit and cancelling the account.
Looks like somebody dropped the ball on your own Optik Television set box. I would stick to up with them for getting this sorted out.
As for loyalty, there's no these matter anymore. Undergoing precisely the same issue with my Telus house services. I’m accomplished with them constantly escalating my arrangement pricing. Heading again to Shaw when my deal runs out.
The folks performing this are usually not resellers. They are scum and con artists. And they ought to be prosecuted.
I am on the lookout for the phone number to phone to speak to your consultant and asking yourself whenever they are available in the weekend. I need to make payment preparations and made an effort to on chat, nonetheless they advised me I need to call.
I termed Telus CS at eight.55AM Mountain time plus they hanged up on me, declaring that I should phone for the duration of "regular Business hours". Is this for serious?
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Introducing reputable automobile-dial callers (like your medical doctor’s office for appointment reminders, or your child’s college) to the authorized record will probably be essential – as these calls would usually never get through.
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@Oleginza Wrote: I named Telus CS at eight.55AM Mountain time they usually hanged up on me, declaring that I really need to phone throughout "normal Business hours". Is this for genuine?
So inefficient. Telus technical support An email would receive the message throughout a great deal easier. The subsequent agent stated sorry and can reverse the final month’s cost and cancel it. Another month another $7. Sigh. About the cellphone all over again more than 1-1/two hour. The next agent was defending her employer and implying I had been Mistaken. Just cost me the $340 and halt the $seven every month Invoice and cancel the digital camera, I begged her, and afterwards I finished the call. She left a information saying she can't carry on With all the cancellation considering that I hung up. At this stage I’m feeling physically ill from it. I connect with again… forty five minutes. Be sure to, just finish this connection now. Ultimately An additional agent confident me It could be cancelled. In whole, more than eleven hours over the cellphone because February hoping to deal with the digital camera return. It felt like punishment… like I’m the enemy - right after shelling out above $40,000 with Telus through the years and never ever after complained. I’m incredibly affected individual and well mannered. My request was so very simple. The full issue was built painfully complex and extended for months.
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Then you start to complain you have been promised stuff not A part of the legit products. Given that your personal info was utilized to increase this to your account, how can you gain when instructed we did not provide you with that. It's going to seem like you personally subscribed.